Help Center
Frequently Asked Questions
Answers about orders, shipping, returns, refunds, materials, jewelry care, warranty and customer support.
Returns & Refunds
Use the Return Policy for eligibility and return instructions. Use the Refund Policy for refund method, timing and non-refundable costs.
How long does shipping take?
Orders are processed within 2-5 business days. Estimated U.S. delivery is 7-15 business days after shipment.
Where do you ship?
YSNNOIR ships to the United States and selected international regions. Available options appear at checkout.
Can I return my order?
Eligible unused and unworn items can be returned within 14 days after delivery in their original packaging. Review the Return Policy.
How do refunds work?
Approved refunds are issued to the original payment method after an eligible return is received and inspected. Review the Refund Policy.
Are earrings returnable?
For hygiene reasons, earrings and body jewelry may not be returnable unless damaged, defective or incorrect.
What if an item arrives damaged or incorrect?
Contact support within 7 days of delivery with the order number and clear photos of the item and packaging.
What materials are used?
Materials vary by product. Check the Details section on each product page for current material and finish information.
Will fashion jewelry tarnish or fade?
Fashion jewelry can show wear over time. Keep pieces away from water, perfume, sweat and harsh chemicals.
Are rings adjustable?
Some rings are adjustable and others use fixed sizes. Check the individual product page before ordering.
How do I contact support?
Email ysnnoir@ysnnoir.com with your order number and checkout email. Typical response time is 24-48 business hours.